Guaranteeing Easy Access: The Duties and Privileges of Businesses and Persons

In our diverse society, accessibility is highly important for equal rights and opportunities. Businesses and organizations should understand their responsibilities in providing accessible services to the population with disabilities. This article aims to explore facts and recommendations for inclusivity and compliance with accessibility guidelines, including accommodating service animals and improving website accessibility.

Compliance with the Americans with Disabilities Act (ADA):

The ADA guarantees equal access to programs, services, activities, and web-based platforms for all individuals. Businesses must embrace accessibility requirements to avoid legal consequences and damage to their reputation. Some states, like Michigan, have their own laws that require businesses to accommodate people with disabilities.

Accommodating Service Animals:

To accommodate individuals with disabilities, businesses should welcome service animals. These animals assist people with vision impairments, hearing impairments, and provide balance and stability. However, service animals must behave well, be trained, and remain under the control of their handlers. Businesses can exclude unruly service animals or if their presence creates a burden.

Auxiliary Services for Communication:

In addition to service animals, businesses may need to provide auxiliary services like captioning or sign language interpreters for individuals with hearing or speech impairments. Denying access to those with mobility aids or refusing service to ADA complainants is discriminatory and violates their rights.

Digital Accessibility:

Website accessibility is crucial in today’s digital era. Making websites usable for individuals with disabilities ensures inclusivity and expands consumer reach. Recommendations for improving website accessibility include providing captions for videos, using strong contrast for readable text, labeling links accurately, and creating error-free forms.

Webinar by Michigan Department of Civil Rights:

The Michigan Department of Civil Rights recently held a webinar to educate businesses on state and federal accessibility requirements. The webinar emphasized digital accessibility and shared best practices to ensure services are accessible for people with disabilities.

Catering to Specific Needs:

Considering that over 43% of adults aged 65 or older have disabilities, businesses should cater to their specific needs. Recognizing and addressing these needs can improve customer satisfaction and foster loyalty among this demographic.

Legal Responsibilities:

Businesses can only ask two questions about service animals: if the animal is needed due to a disability and what tasks it has been trained to perform. Charging additional fees or deposits for service animals is prohibited under the ADA. However, businesses can charge for damages caused by service animals.


Ensuring accessibility is not just a legal obligation but a fundamental right that businesses and organizations should uphold. By accommodating service animals, providing auxiliary services for communication, and improving website accessibility, businesses can foster inclusivity and create a sense of belonging for individuals with disabilities. Compliance with accessibility guidelines is an opportunity to build a more inclusive society, enhance business reputation, and nurture goodwill within the community. Let’s work together to make accessibility a reality for all.

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